FROM BIKSAT TO YOUR DOOR

Shipping Policy

Clear processing, delivery and tracking information for every BIKSAT order.

SHIPPING AT A GLANCE

Before your order ships

Orders are processed after payment and address verification. Business days exclude weekends and public holidays. Processing time is separate from the carrier's delivery time.

01 — ORDER PROCESSING

Preparing your shipment

Most in-stock orders are prepared within 1–3 business days after payment confirmation. High-demand periods, address verification, product availability or severe weather may require additional time. We will contact you if a significant delay affects your order.

02 — DELIVERY ESTIMATES

Estimated transit time

Estimated delivery dates shown at checkout or in tracking messages are estimates, not guarantees. Transit time begins when the carrier receives the shipment. Remote areas, holidays, weather, carrier congestion and other events outside our control may affect delivery.

03 — SHIPPING CHARGES

Costs shown at checkout

Available shipping methods and charges are displayed during checkout before payment. Charges may depend on the product, order value, destination and selected service. Any applicable taxes or additional charges will be shown when available.

04 — SHIPPING ADDRESS

Check your details carefully

Customers are responsible for providing a complete and accurate shipping address. Contact us immediately if a correction is required. Once an order has entered fulfillment or been transferred to the carrier, we cannot guarantee that the address can be changed.

05 — TRACKING

Follow your delivery

A shipping confirmation with tracking information is sent when available. Tracking may require up to 48 hours to display movement after the label is created. Multiple-item orders may arrive in separate shipments.

06 — DELIVERY & INSPECTION

When your order arrives

A signature may be required for certain shipments. Inspect the package promptly and keep all packaging until you confirm the order is complete and undamaged. Do not refuse delivery solely because the outer carton has minor marks; document any concern before opening.

07 — DAMAGE OR WRONG ITEM

Report problems within 48 hours

If your order arrives damaged, incomplete or incorrect, contact BIKSAT within 48 hours. Include your order number, a description of the issue and clear photographs of the product, shipping label and packaging. Keep all materials while we review the claim.

08 — DELAYS & LOST PACKAGES

Carrier investigation

If tracking is delayed or shows delivery but the package cannot be located, check the property and contact the carrier first. Then contact BIKSAT so we can help request an investigation. Carrier investigations and claim decisions may require additional time.

09 — RETURNS

Authorization is required

Do not send a product back to the original shipping address without approval. All returns must follow the BIKSAT Refund Policy and use the return instructions provided by our support team. Unauthorized returns may be refused or delayed.

NEED DELIVERY HELP?

Contact BIKSAT

Include your order number and a short description of your shipping question.

BIKSAT
13498 Sunkiss Loop, Windermere, FL 34786, United States
sale@biksat.us  •  +1 (407) 776-6083